Providing Guidance in Service Management

Putteridge Consulting Ltd and ITILPlus

Putteridge Consulting Associates have worked with organizations like Accenture, Astra Zeneca, Barclays Bank, Cognizant, GSK, HMRC, County and City Councils, M&S, MoD, NHS, Orange, Parity, Prudential, QAI, RBS, Skipton BS, TCS, Virgin Atlantic, Whipro and Yell in ITIL® related areas

IT Service Management (ITIL® consultancy, training and development)

Putteridge Consulting associates have been involved in;

Initiating, designing, developing and implementing generic and “best practice” development and delivery processes within organisations

Developing and delivering accredited ITIL training courses (complete syllabus coverage) for ITILv2 and ITILv3

Reviewing business and related IT processes (ISO20000, compliance, dependency and optimisation)

Implementing and upgrading client / supplier, procurement, contract and client relationship management processes.

Planning, designing and deploying IS strategy, governance and supporting processes.

Identification of roles, responsibilities and competencies in Service Management and related business areas.

 

Benefits to be gained from working with Putteridge Consulting and ITILPlus

You benefit from accessing the skills, knowledge and understanding of specialist practicing associates (with more than 85 years collective experience in Service Management) as well as those to be gained from a consultant / trainer who:

Is one of fewer than 5 people world-wide who have been actively involved in ITIL consulting and training since 1992 and has all ITIL V2 and V3 qualifications including ICT infrastructure and Application Management  –by exam”

Service Detail: ITIL® etc.

Has helped almost 700 people pass the ISEB Managers Certificate in IS Service Management and more than 1700 with the ITIL Foundation V2 and V3 and Practitioner Certificates.

Initiated and helped develop the syllabus and examinations for several ITIL based examinations  

Was the chief assessor for an ITIL Accreditation body / Examination Institute

Is an ITIL® examiner.

Has trained almost 3000 people to pass ITIL foundation, practitioner or managers exam or other exams leading to the BSD awards

Managed a Service Management business area growing it from a £50,000 pa operation to more than £2,000,000 pa

Managed  the development of  Service Management training products and their accreditation; for partner and “off-shore”  companies

Is accredited course director / first tutor to run all currently examinable ISEB V2 and V3  ITIL® based courses

Was a member of the ITSMF Certification and Qualifications committee

Was involved in quality assurance of the ITIL® books (ICT Infrastructure Management, Service Level The Business Perspective, Applications Management and IT Service Delivery

Is accredited to deliver ISO20000 Consultant training; was a member of the ITSMF BS15000 ESC.

Is recognised as an ITIL ® lifecycle, expert