|
Providing Guidance in Service Management |
|
Putteridge Consulting Ltd and ITILPlus |
|
Putteridge Consulting Service List |
|
Consultancy in Service Management; accredited trainer for all ITIL® accredited courses e.g. ISO20000, Service Strategy, Service Design, Service Transition, Service Operation , Continuous Service Improvement and Managing across the lifecycle Planning, Protection and Improvement, Service Offerings & Agreements, Release, Control & Validation, Operational Support & Analysis. ITIL Foundation |
|
IT Service Management (ITIL ® ) ITILv2 and ITILv3 |
|
Consultancy and Training in Supply Chain management. Review of governance and quality assurance processes for organisations receiving or delivering outsourced applications and related IS services. Providing ISPL, TAP, OGC, EU Procurement Directive and other good practice Supplier Management guidance |
Governance, Procurement and Outsourcing Management |
|
Business Systems Development; Consulting and Training Facilitation workshops to help identify and specify business and technical requirements Developing and delivering accredited courses dealing with Business Analysis, Requirements Engineering, Benefits Realisation and Technical Architectures |
|
Business Analysis and Requirements Engineering |
|
Business, Culture, Technical and ITIL Change Management Providing a “common sense” checks and reviews on proposed IS Strategy, Service Portfolio, Design, Transition, Operations and Business Changes. Assisting and educating organisations which are implementing OGC and other best practice guidance |
|
Development and delivery of organisational, process, management development and personal skill related change programmes Interim management, consultancy assignments or education programmes involving core management and personal skills, |
Organisation / Business and Personal Management |
|
Development of framework to align competencies, tasks, responsibilities, accountabilities and job roles against SFIA frameworks. Identification of personal development needs e.g. e-learning, self study, coaching, classroom courses and on-the-job experience; |
SFIAplus, competency and related work |
|
Change Management |
